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Frequently Asked Questions Q. Which model is best for you? We offer several models to accommodate any senior. Our Windows 7 models are preconfigured especially for seniors with easy one-step Email, Internet, games, video chat, and have unlimited capabilities. All of the popular programs seniors like to use are installed and ready to go plus you can add any game or program you want. The 20" desktop models offers a large screen and large print keys keyboards, great for seniors with low vision. Laptop models are compact and portable, great for seniors with limited space or who like to travel, especially snowbirds. Powered by Windows 7, completely setup, fully protected and ready to go. The simplified Telikin touch screen model is perfect for seniors looking for the simplest way to Email, play games, video chat or view pictures. Designed especially for seniors with simple needs. All models are completely setup and ready to go out of the box. Perfect for sending to someone out of state as the setup is already done! Q. What operating system do you use? The customized Touch Screen model uses a simplified Linux operating system with the most popular features that seniors like to use like Email, Internet, games, video chat and pictures. There's even a word processor for letter writing. Q. Is there a printed manual? Yes, we've included our fully illustrated "especially for seniors guide that's an exact match for the A-Plus Senior Computer. Unlike generic "for dummies" books that have to fit all computer makes and models, our user guide is written exactly for our customized A Plus Senior Computer so the pictures, illustrations and step-by-step instructions are a perfect match. Q. I have a WebTV, is the A Plus Senior Computer a good replacement? Yes we have many seniors who have switched from using WebTV and have found it a great way to transition into the full Internet. Q. Are there a lot of wires? No, because they're all-in-one computers they only require a wire for power (just like any appliance) and one for the easy-to-use mouse (included) and the keyboard on desktop models. You can use either a wired or wireless connection for the Internet on all models. Q. Can I travel with the A-Plus Senior Computer? Absolutely! The all-in-one compact design of our laptop models are perfect should you want to take it with you on a trip. It's great to be able to email friends and look up interesting "things to do" while on vacation. Most motels/hotels offer free wireless Internet access so your A-Plus Senior Computer will work exactly as it does at home. Q. What else do I need? Just like for phone and cable TV service, you will need Internet service. Internet service is available from the same company that you get your phone and/or cable TV service from. Most offer a considerable discount when you add on Internet service. Q. What does the lifetime warranty cover? In the unlikely event that something goes wrong, no matter what, we will fix or replace your A Plus Senior Computer. This will be the last computer you will ever buy.* Q. What if I decide it's not for me? We are so sure of your success try it risk free for 30 days, if you are not completely satisfied with your A Plus Senior Computer, return it for a full refund, no questions asked. *Highly Recommended - Our signature support with lifetime warranty for only $19.95 per month is valid only at the time of purchase (or within 30 days of date of purchase) of the A-Plus Senior Computer. Support includes unlimited phone, remote and Email support. Limited lifetime warranty requires on-going monthly service plan and excludes abnormal wear and tear, or incidental damages, as determined by Computer Tutor Plus, Inc. Monthly service plan price of $19.95 is guaranteed for the original owner and is non-transferable. Broadband internet connection is required. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, and some states do not allow the limitation of consequential or incidental damages so that some limits may not apply to you. Unless the product is defective or damaged, a minimal restocking fee may apply to returned items.All A-Plus Senior Computers include a one year hardware only warranty included in the purchase price. Questions? |
